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Simco-Ion, Technology Group provides several service package options to support our customers’ manufacturing success; proactive operation strategies, scheduled maintenance and care of the equipment for smooth operations, and long term development and training.

Let us know how we can help.

Contact us here to learn more.

Tech Hotline

Simco-Ion, Technology Group’s ionization products are Best-in-Class in technology, effectiveness, reliability, and tech support. We offer a Tech Hotline to help our customers with general/technical questions and troubleshooting via phone, live chat, or email. Our Tech Hotline support is free. 

Contact us @ +1 (510) 217-0470 or
techsupport@simco-ion.com.

Equipment Functionality Assessment

What to do with aged or neglected equipment?  Simco-Ion has just the program for you. Our Field Service team will perform an on-site evaluation of your equipment to determine its condition and functionality. The summary report provided at the end of the assessment will include the recommended options.   

Please refer to On-site Maintenance: Post-Assessment Maintenance.

On-site Maintenance

Scheduled Maintenance—Regular scheduled preventative maintenance is the best solution for keeping your manufacturing site running smoothly. This proactive, preventive solution prevents unscheduled, unexpected downtime caused by faulty or dirty equipment.  

Post-Assessment Maintenance—This maintenance program will allow our Field Service Team to proceed with their recommendation to repair, recondition/recalibrate, or other recommendations from their report.  

ESD/Static Control Program

Simco-Ion, Technology Group's Application Engineering Team, offers a complete Static Control Program. Program level varies from basic general questions/discussions to online assessment reviews.  For more in-depth technical support, on-site evaluation and industry compliance review are also available.  

For more details, call  +1-800-367-2452 or salesservices@simco-ion.com. 

E78, ESD & ESA Assessment

Do you have static control issues or challenges at your facility?  Not sure what to do?  Simco-Ion, Technology Group Application Engineering Team offers an on-site Semi E78, Electrostatic Discharge (ESD) and Electrostatic Attraction (ESA) assessment services.  Our experienced Team will provide you with insight into where the problem areas are and their recommendations/solutions to neutralize the area.  

Contact us at +1-800-367-2452 or
salesservices@simco-ion.com  

Post Warranty Repairs

Simco-Ion, Technology Group products are recognized for their reliability. They perform to specification even long after the warranty ends, with extensive years of service on the equipment. However, should your product require service or repair, post-warranty repairs are available at Simco-Ion.  

Contact us at +1 (510) 217-0460 or
salesservices@simco-ion.com.

In-tool Calibration &
Performance Check

When ionization equipment performs well, we tend to forget it exists until the problem returns. It’s difficult to determine which equipment is functioning properly or needs recalibration. Let Simco-Ion, Technology Group’s Field Service Team, help you perform a performance check on your equipment and bring it up to its full potential.  

Schedule an appointment at +1 (510) 217-0460 or salesservices@simco-ion.com.


On-site Training

Simco-Ion, Technology Group, the leader in electrostatic control, offers a wide range of training programs, from basic ESD/ESA courses to complex industry standards. We can bring these courses to your organization for on-site group training.  

For more details, contact +1-800-367-2452 or salesservices@simco-ion.com.